The scariest part of a roof replacement is not the noise or the mess. It is the not knowing. What happens first? Who shows up? What does day one look like from the kitchen window, and how do you know the job was done right once the trucks pull away?
Here is the entire Hearthstone Restoration process, start to finish, the way we run it on every home in Greensboro, Winston-Salem, High Point, and across North Carolina. Read it once and there is nothing left to wonder about.
Step 1: The drone inspection
Every project starts in the air. We fly your roof with a drone and capture every slope, valley, and flashing line in high resolution. Then we sit down with you and go through the footage together. You see the condition of your own roof, in evidence, before anyone recommends anything.
If a repair will do the job, this is where we say so. The process only continues when replacement is genuinely the answer.
Step 2: The EagleView measurement
Before we quote anything, we order an EagleView aerial measurement report for your home: exact roof dimensions, square footage, pitch, and estimated material waste, calculated from high-resolution aerial imagery. Your quote is built on measured numbers, not a guess from the driveway. Our post on why roof quotes vary explains why this step separates real quotes from sales pitches.
Step 3: The itemized proposal
You receive a written scope with everything in it: the CertainTeed products going on your roof, the decking allowance, flashing and ventilation work, cleanup, timeline, and every warranty in plain terms. Nothing lives in verbal promises. You sign when you are ready, and never before. Our guide to choosing a roofing contractor lists the questions any roofer should answer at this stage, and this proposal answers all ten in writing.
Step 4: Materials and scheduling
Materials arrive ahead of the crew, staged carefully at your home. We confirm the installation date, and you get a clear picture of how long the job will run. Most residential replacements finish in one to two days, with size and complexity setting the pace.
Step 5: Protection and tear-off
Install day starts with protection: tarps over landscaping, coverage for siding, windows, and anything below the eaves. Then the old roof comes off completely, down to the decking. Tear-off is the loud part, and it is over quickly.
With the decking exposed, we inspect every board. Soft or damaged sections get replaced before anything new goes on top, and you see photos of anything we find. No new roof should ever be installed over a compromised deck, and yours will not be.
Step 6: The build
The system goes on in layers, each one installed to CertainTeed’s standards by the crew that has been with Hearthstone Restoration for over a decade: underlayment, ice and water protection where it counts, flashing, ventilation, and the shingle field itself, row by row, straight and sealed. This is the part the drone footage makes beautiful, and it is where ShingleMaster certification stops being a credential and becomes visible workmanship.
Step 7: The concierge updates
You do not have to watch from the yard or wonder from work. Through the build, we send drone photos and video of the progress: before, during, and after. Homeowners have watched their entire roof go on from a beach three states away. It is your roof and your build. You should see it happen.
Step 8: Cleanup like we were never there
Every scrap, wrapper, and shingle goes with us. We run magnetic sweeps across the yard and driveway for nails, walk the property, and leave the site the way we found it, minus the old roof. Your landscaping, your gutters, and your bare feet are all part of the checklist.
Step 9: The final flight and your warranties
We fly the drone one last time and review the finished roof with you, slope by slope. Then you receive your warranty package: the Hearthstone Restoration lifetime workmanship warranty and CertainTeed’s SureStart PLUS 4-Star coverage, both in writing. Our warranty guide explains what each covers and why the combination matters.
Then we stay reachable. We are based in Greensboro, the same crews stay with us, and the warranty has a local address behind it.
The whole process in one sentence
Evidence first, measurement before money, everything in writing, updates while it happens, and a clean yard with a warranty at the end.
Ready to see step one? The drone inspection is free, and it comes with a straight answer about whether you need a roof at all.
👉 Request your free drone inspection
Frequently asked questions
How long does a roof replacement take?
Most residential replacements finish in one to two days. Larger or more complex roofs, and homes with extensive copper detail work, can run longer. Your written proposal includes the expected timeline.
Do I need to leave my house during a roof replacement?
No. It is loud, especially during tear-off, but you can stay home. Many homeowners plan errands for the noisiest morning hours and follow the drone updates the rest of the day.
What happens if you find damaged decking under my old roof?
We photograph it, show you, and replace the damaged sections before installing anything over them. Decking handling is spelled out in the proposal ahead of time, so the conversation is never a surprise.
Will my yard be a mess afterward?
No. Protection goes down before tear-off, debris is contained during the job, and we finish with magnetic nail sweeps and a full property walk. A clean site is part of the job, not a courtesy.
How do I get on the schedule?
Start with the free drone inspection. If your roof needs replacing, we will walk you through every step above with dates attached.