Privacy Policy

Effective date: July 21, 2026 Last updated: July 21, 2026

 

 

Hearthstone Restoration (“Hearthstone Restoration,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit https://hearthstonerestoration.com (the “Site”) or contact us, how we use it, who we share it with, and the choices and rights you have.

 

By using the Site or submitting information to us, you agree to this Privacy Policy.

1. Who we are

Hearthstone Restoration is a residential roofing contractor based in Greensboro, North Carolina, serving the Piedmont Triad and the state of North Carolina.

 

Business: Hearthstone Restoration

Email: [email protected]

Phone: (919) 794-7663

 

We are the party responsible for the personal information collected through the Site (the “controller” for the purposes of applicable data-protection laws).

2. Information we collect

Information you give us directly. When you request a free inspection or estimate, fill out a contact or booking form, comment or message us on social media, leave a review, or call or text us, we may collect:

 

Name

Email address

Phone number

Property or mailing address

Details about your roof or the project you are asking about

Any other information you choose to include in your message

 

Information collected automatically. When you visit the Site, we and our service providers may automatically collect:

 

IP address and general location

Browser type, device type, and operating system

Pages viewed, links clicked, and time spent on the Site

Referring website and search terms

Cookie and similar-technology identifiers (see our Cookie Policy)

 

Information from third parties. We may receive information from social media platforms (for example, when you message us on Instagram or Facebook), review platforms (such as your Google review), and advertising or analytics partners.

 

We do not intentionally collect sensitive categories of personal information, and we ask that you not send us payment card numbers, government ID numbers, or similar sensitive data through the Site’s contact forms.

3. How we use your information

We use your information to:

 

Respond to your inquiries and schedule free inspections, estimates, and appointments

Provide, perform, and follow up on roofing services

Send project updates and communications you request (including drone photos or videos of your job)

Send marketing or promotional messages where permitted, and only with your consent where consent is required (you can opt out at any time)

Operate, maintain, secure, and improve the Site

Understand how visitors use the Site through analytics

Detect, prevent, and address fraud, abuse, or technical issues

Comply with legal obligations and enforce our agreements

 

4. Text messaging (SMS)

If you provide your phone number, we may call or text you about your inquiry, appointment, or project. [If you send marketing/promotional texts, state that here and confirm you collect express consent.] Message and data rates may apply. You can opt out of texts at any time by replying STOP, and reply HELP for help. Opting out of marketing texts does not affect texts we send about an active project or appointment.

5. How we share your information

We do not sell your personal information. We may share it with:

 

Service providers who work on our behalf (for example, website hosting, form and booking tools, scheduling, email, analytics, and advertising vendors), who are permitted to use it only to provide services to us.

Advertising and analytics partners who help us measure and promote our services (see the Cookie Policy).

Professional advisors such as lawyers, accountants, and insurers.

Authorities or others when we believe in good faith that disclosure is required by law or necessary to protect rights, safety, or property.

A successor in the event of a merger, acquisition, financing, or sale of assets.

6. Cookies and tracking technologies

The Site uses cookies and similar technologies for functionality, analytics, and (where used) advertising. For details and your choices, see our Cookie Policy.

7. Third-party links

The Site may link to third-party websites, social profiles, or tools (for example, our Google Business Profile or a booking widget). We are not responsible for the privacy practices of those third parties. Review their policies before providing information.

8. How long we keep your information

We keep personal information for as long as needed to fulfill the purposes described in this policy, including to provide services, maintain records, resolve disputes, and comply with legal obligations, after which we delete or de-identify it.

9. How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your privacy rights

Depending on where you live, you may have some or all of the following rights:

 

To know or access the personal information we hold about you

To correct inaccurate information

To request deletion of your information

To opt out of marketing communications

To opt out of the “sale” or “sharing” of personal information or targeted advertising

To withdraw consent where processing is based on consent

To not be discriminated against for exercising your rights

 

To exercise a right, contact us at [email protected] or (919) 794-7663. We will verify your request and respond within the time required by applicable law. You may use an authorized agent where the law allows.

Your U.S. state privacy rights

Residents of California and other states with comprehensive privacy laws may have the rights listed above. In the past 12 months, we may have collected the categories of information described in Section 2 (identifiers, contact details, property information, internet/usage activity, and inferences), used them for the purposes in Section 3, and shared them with the categories of recipients in Section 5. We do not sell personal information, and we do not knowingly sell or share the personal information of anyone under 16. California residents may also request the specific pieces of information we hold. To submit a request, use the contact details above.

 

11. Children’s privacy

The Site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.

12. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no common industry standard for responding to these signals, the Site does not currently respond to them. We honor recognized opt-out preference signals where required by law.

13. Changes to this policy

We may update this Privacy Policy from time to time. Changes are effective when we post the updated version with a new “Last updated” date. Material changes may be announced on the Site.

14. Contact us

Questions about this Privacy Policy or your information?

 

Hearthstone Restoration [business mailing address] Email: [email protected] Phone: (919) 794-7663